PRIVACY POLICY

Last updated: 2 June 2026
Our Website address is https://www.brava.uk.com

Questions? Contact us at info@brava.uk.com

Bristol Academy of Voice Acting Ltd ('BRAVA', 'we', 'us', 'our') is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website (www.brava.uk.com) or engage our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. BRAVA is the data controller for personal data collected through our website and services.

Who we are
Data controller: Bristol Academy of Voice Acting Ltd. Registered address: 34 Woodstock Road, Redland, Bristol BS6 7EP. Contact: info@brava.uk.com

We are registered with the Information Commissioner’s Office (ICO) no: ZB398925 as a data controller and comply fully with our obligations under UK GDPR.

What personal data do we collect?

We may collect and process the following categories of personal data:

When you use our website

Your IP address, browser type and version, pages visited, time and date of visit, and time spent on pages, collected automatically via Google Analytics
Cookie identifiers and technical data (see section 7 below)

When you enquire or book

Name, email address and telephone number
Details of the service you are enquiring about or booking
Correspondence you send us

When you purchase a service

Name, billing address, and payment details; payment card information is processed securely through our payment provider and not stored by us
Records of services booked and received

When you join our mailing list

Name and email address
Your stated topic preferences (Voice Acting or BRAVA Business)

When you apply to or join the Talent Casting Database

Name, contact details, professional biography, headshot and audio demo reel
Correspondence relating to your listing

When you interact with us professionally

Business contact details for corporate clients and their representatives
Relevant professional information provided during an engagement

How and why we use your data?

We only use your personal data where we have a lawful basis to do so. The table below sets out our purposes and the legal basis for each:

Purpose

• To respond to enquiries and provide information about our services - Legitimate interests (responding to potential clients)

• To deliver the services you have booked or purchased - Performance of a contract

• To process payments - Performance of a contract

• To manage our relationship with you, including rescheduling and cancellation- Performance of a contract

• To send you service-related communications - Performance of a contract / legitimate interests

• To send you marketing communications (with your consent) - Consent — you can withdraw at any time

• To maintain and improve our website using analytics data - Legitimate interests

• To manage and publish your Talent Casting Database listing - Performance of a contract / consent

• To comply with legal or regulatory obligations - Legal obligation

• To protect our legal rights and enforce our Terms & Conditions - Legitimate interests / legal obligation

Marketing Communications

We will only send you marketing emails or newsletters if you have given us your consent by signing up to our mailing list. You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at info@brava.uk.com

We do not sell your personal data to third parties for their marketing purposes.

Who we share your data with

We do not sell or rent your personal data. We may share it with the following categories of third party, only where necessary and subject to appropriate safeguards:

• Service providers who help us deliver our services (e.g. website hosting, email platform, payment processing) - these act as data processors on our behalf and are bound by data processing agreements

• Google Analytics, which processes anonymised usage data to help us understand how our website is used

• Professional advisers (e.g. accountants, lawyers) where necessary

• HMRC or other regulatory authorities where we are legally required to disclose information

We do not transfer your personal data outside the UK or European Economic Area unless adequate safeguards are in place.

How long we keep your data

We retain personal data only for as long as necessary for the purposes for which it was collected, and in line with any legal obligations. Our standard retention periods are:

Client and booking records: 6 years from the end of the engagement (in line with UK limitation periods for contract claims)
Financial and payment records: 6 years (in line with HMRC requirements)
Marketing consent records: until you withdraw consent, plus a reasonable period thereafter
Website analytics data: as configured within Google Analytics (typically 26 months)
Talent Casting Database listings: for the duration of your listing, plus a reasonable period to handle any subsequent queries
Enquiry correspondence: up to 2 years if no booking results

When data is no longer required, we delete or anonymise it securely.

Cookies

Cookies we use

Essential cookies: necessary for the website to function correctly
Analytics cookies: we use Google Analytics to collect anonymised data about how visitors use our site. This includes pages visited, time spent, and general location. This data does not identify you personally.

When you first visit our website, you will be asked to consent to the use of analytics cookies via our cookie consent banner. You can change your preferences at any time by clearing your cookies and revisiting the site.

You can control cookies through your browser settings. You can also opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

Please note that disabling certain cookies may affect the functionality of our website.

Your rights under UK GDPR

You have the following rights in relation to your personal data:

Right of access: you can request a copy of the personal data we hold about you
Right to rectification: you can ask us to correct inaccurate or incomplete data
Right to erasure: you can ask us to delete your personal data in certain circumstances
Right to restriction: you can ask us to restrict how we process your data in certain circumstances
Right to data portability: you can ask for your data in a structured, commonly used format
Right to object: you can object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at info@brava.uk.com. We will respond within one calendar month. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include secure hosting, access controls, and use of reputable third-party service providers who meet appropriate security standards.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the ICO as required by law.

Third party privacy

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites and recommend that you read their privacy policies before providing any personal data.

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or our services. The current version is always available at www.brava.uk.com/privacy-policy. Where changes are material, we will notify you by email or by a notice on our website. Your continued use of our services after any update constitutes your acknowledgement of the revised policy.

Contact us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact us:

Bristol Academy of Voice Acting Ltd:

Email: info@brava.uk.com

Website: www.brava.uk.com

34 Woodstock Road, Redland, Bristol BS6 7EP